Balloons, Blooms and Gifts - How to Order, Delivery & Terms
Who we are
Balloon, Blooms and Gifts (BBG)
Website address: https:// www.balloonsandgifts.uk
Telephone: 07528 332 419
Email: d.abowyer@outlook.com
Balloon, Blooms and Gifts may change the information shown on this page from time to time. We advise you check this page from time to time to ensure that you are happy with any changes. |
Have a look at products pages and the gallery.
Think about:
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Colours,
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What is the event,
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Do you want a gift,
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Personalisation – what words you want,
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Will you collect or want it delivered,
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Budget.
When you have an idea of what you want then call or email us 07528 332 419 (please leave a message if call not answered) dawn@balloonsandgifts.uk.
If you are struggling then still get in touch, we have lots of ideas to help you.
When emailing us please include a telephone number and best time to call.
Payment
Orders are not confirmed until full payment is made (unless by prior arrangement).
We accept: Bank transfer and cash.
We do not currently take card orders over the phone.
Order lead time
Balloons are an inflated product and need to be checked for leaks as part of our quality control. To enable this to happen in most occasions we require a lead time of at least 7 days from confirmed order to delivery or collection. In some cases we may be able to complete the order quicker – please speak to use to discuss.
Personalisation
Any personalisation will be exactly as you requested. We will sense check it, but can't be responsible for any typos of other mistakes. Please ensure you check and double check what you want on your balloon.
Collection of your balloon and / or gifts
Collection day and time will be confirmed via email, any changes MUST be discussed with us.
Your balloons will be in perfect condition when you pick them up, and you will be able to see them to confirm that. By taking them from us, you indicate that you are satisfied with their quality and condition.
If you fail to collect your balloon decorations on the day you set for collection
Your balloon will be prepared for the day you have that has bee agreed fro collection. If you fail to collect them for whatever reason without letting us know, we may not be able to be store them for you.
If you are running late on the collection day, please get in touch and let us know.
Care of your balloon decorations
We will give you instructions for the care of your balloon while in transport, but we cannot be responsible for any damage incurred once they have been collected.
We will give you instructions for their care once they are at your home or venue, but we cannot be responsible for any damage after collection
Changing / Cancellation
If you have any essential changes that you'd like to make to your personalised order, we need a minimum of 2 working days prior to your order being due for collection or shipping to make.
If an order has not been started we may be able to cancel, subject to any bespoke purchases made.
If an order has already been started, no changes or refunds are possible.
Returns
We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and bespoke to each customer; bespoke products cannot be reused or resold. If your items are faulty this does not affect your statutory rights.
Non personalised products may be returned but we reserve the right to charge a re stocking fee. Any postage / return fees or costs are your responsibility.
Delivery and Shipping
We do offer a local delivery services to areas around Measham – please call to discuss.
We use Royal Mail to ship our products; items are in a sturdy box with bubble wrap to protect them.
Delivery information will be sent to you via email and we will call and leave a message as well.
All out shipped orders are tracked, and we will send you the tracking information for your convenience.
We only ship to the UK.
Delivery if you are not home
If you are sending an item as a gift to another address we do suggest you mention that a delivery is coming and the time and date.
If you or they are not in when your parcel is delivered, Royal Mail will make up to 3 attempts to deliver on subsequent days and/or will leave a card if:
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parcel has been left in a safe place e.g. garage, shed, side entrance, in an enclosed porch,
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parcel has been left with a neighbour,
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parcel could not be delivered and has been returned to the local depot. To arrange re-delivery or collection from the depot follow the details on the card.
Faulty Products
Balloons
Due to the nature of our products, sometimes they may arrive not looking as intended. All of our balloons are created by hand and we don't allow any items to leave our premises unless they are absolutely perfect.
Should your balloons end up damaged in transit, please take a photo and contact us of your product within 24 hours of its arrival and we'll do all we can to rectify.
As our products are perishable, we're unable to issue discounts or refunds if an image of the faulty item isn't provided within 24 hours of arrival.
Gifts
If a gift is damaged please take a photo and contact us, and we will discuss options with you.
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